1. Write about the problem in PlaceCal Ops chat. Either do a longpost or open a thread. This should contain:
• What the problem you are seeing is (Screenshots, code snippets, etc.)
• What you think are the causes (Hopefully a list of possible causes)
• A list of suggested Remediations (What you think the fixes are, and a rough sketch of what you think that will involve).
• Prod any people you think will find it relevant
2. Register the incident using the button below
3. Test the proposed Remediation on a local copy of your environment using the earlier snippets/samples
4. Test the proposed Remediation on Staging using the earlier snippets/samples
5. Finally, if all has gone well, shove it into production and update the incident