How to deal with production errors

  1. Write about the problem in PlaceCal Ops chat. Either do a longpost or open a thread. This should contain:
    • What the problem you are seeing is (Screenshots, code snippets, etc.)
    • What you think are the causes (Hopefully a list of possible causes)
    • A list of suggested Remediations (What you think the fixes are, and a rough sketch of what you think that will involve).
    • Prod any people you think will find it relevant
  2. Register the incident using the button below
  3. Test the proposed Remediation on a local copy of your environment using the earlier snippets/samples
  4. Test the proposed Remediation on Staging using the earlier snippets/samples
  5. Finally, if all has gone well, shove it into production and update the incident